How can we help?

Before you buy

• Does my phone support eSIM? Dial *#06#. If an EID shows, it does, as long as the phone is unlocked.
• Calls, texts and your own number Keep your own SIM on for calls and texts. UK numbers for your eSIM are coming soon.
• A country plan or a region plan? A region covers several countries on one eSIM. Pick the one that covers your whole trip.

Installing

• Install on iPhone Tap Install on this iPhone on your eSIM’s page, or scan its QR code from another screen.
• Install on Android On the phone, tap Copy the install code on your eSIM’s page. From another screen, scan its QR code.
• When to install, and when your days start Install at home before you go. Your 30 days start when the eSIM first connects to a network.

Using your data

• If it doesn’t connect Turn on data roaming for the esimjia line, make it the line for mobile data, then pick a network by hand.
• Checking how much data is left Your eSIM’s page shows what’s left and how long it lasts at your pace. Hotspot is allowed on every plan.
• Why your data arrives in portions On some plans, data is added as you go, and portions never opened come back as credit.

Top-ups and credit

• Adding data with a top-up Top up from your eSIM’s page, at the price of a plan that size. It adds to what you have left.
• Automatic top-ups Signed in, an eSIM can refill or renew itself from your esimjia balance.
• Cancelling an eSIM you haven’t used Never connected? Cancel it from its page and what you paid comes back as credit.
• Credit and your balance Credit pays for your next eSIM or top-up. It goes to your esimjia balance, or to the order if you bought as a guest.

Orders, payments and invoices

• Invoices and company details Add your company’s name, VAT ID and address on the payment page, before you pay.

Accounts and teams

• Order links and private links Your order link opens the whole order. Each eSIM also has a private link that opens only that eSIM.
• Handing out eSIMs to a group or team Buy them in one order, name each one, and send each person their own install link.
• Teams: buying for a company or group A team has its own balance and monthly cap. Assign each eSIM to a person, and approve their top-ups.
• Do I need an account? No. An account keeps all your eSIMs and credit in one place, and you can add an order to one any time.